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Press Office

'Microsoft on the Issues' Launches African Blog

'Microsoft on the Issues: Africa' will focus on key priorities in the region, including topics such as the Local Language Programme, Intellectual Property, education and skills development as well as crucial partnerships with governments across the continent.

London, United Kingdom — July 05, 2010 - Microsoft Africa today announced the launch of the African edition of its 'Microsoft on the Issues' blog. Building on the success of its corporate blog, which has been running since January 2009, 'Microsoft on the Issues: Africa' will provide a platform for discussing how ICT has and will continue to be crucial in helping transform Africa. By investing in technological advancements and the African people themselves, IT will not only continue to provide the necessary skills and knowledge to help society progress, but can actually become the driving force to help the continent advance to an even higher level of development, as a truly active participant in the global community.

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Microsoft Demonstrates Next-Generation CRM Release at Worldwide Partner Conference

Upcoming release delivers “The Power of Productivity” for businesses and introduces the Microsoft Dynamics Marketplace for on-demand and on-premises solutions.

WASHINGTON — July 12, 2010 — Today at the Microsoft Worldwide Partner Conference, Microsoft Corp. showcased new capabilities that are coming in its next-generation customer relationship management (CRM) solution. The highly anticipated Microsoft Dynamics CRM 2011 — formerly code-named “CRM5” — will be publicly available as a beta release in September 2010, beginning with Microsoft Dynamics CRM Online. Microsoft also announced that Microsoft Dynamics CRM Online will be available in 40 markets and 41 languages by the end of 2010. In addition to 32 markets announced in April, the following eight markets are slated to be covered by Microsoft Dynamics CRM Online: Australia, Brazil, Colombia, Costa Rica, Chile, Cyprus, Peru, and Trinidad and Tobago.

Microsoft Dynamics CRM 2011 will deliver “The Power of Productivity” through familiar, intelligent and connected experiences for people inside and outside an organization. This release will also enable partners, including independent software vendors, global system integrators and value-added resellers, to quickly create, package and distribute Microsoft Dynamics CRM extensions and custom solutions.

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How To Sign Into CustomerSource

Microsoft Dynamics CustomerSource is an information-packed, password-protected site for customers who use Microsoft Dynamics products. Included as a benefit of your service plan, CustomerSource allows you to search a powerful Knowledge Base for Microsoft Dynamics, view unlimited online training for Microsoft Dynamics, download updates, and find other timely information and resources virtually 24 hours a day. (Sign-in required.)

How to sign in to CustomerSource

If you already have access to your organization’s CustomerSource account, simply visit the CustomerSource sign-in page and enter your Windows Live ID username and password to access the site.

If you do not have access to your organization’s CustomerSource account, please complete the following steps:

Step 1: Ask your organization’s CustomerSource administrator to grant you access to the site.

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  • Your organization’s Microsoft Dynamics Account Number

  • Your legal company name

  • Your first and last name

  • Your e-mail address

Your CustomerSource administrator can grant users at your organization access to CustomerSource by following these steps:

  1. Sign in to CustomerSource.

  2. Go to My Account > Our CustomerSource Accounts.

  3. Click the Add New Professionals.

  4. Fill out the profile form:

    • Include the individual’s full name, phone number, e-mail address, office address, language preference, and any additional roles you feel are appropriate.

    • IMPORTANT! Click the checkbox titled Send the invitation e-mail in the form. This will send an e-mail invitation for the individual to join CustomerSource. Without this email the user will not will be able to link their Windows Live ID to their profile.

    • Click the Save button.

If your organization does not have a CustomerSource administrator, please contact  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or send an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it to designate a CustomerSource administrator.

 

Step 2: Create a Windows Live ID. Customer Source uses Windows Live ID for authentication. If you already have a Windows Live ID, skip this step and proceed to Step 3. If you do not have a Windows Live ID, you’ll need to register for one, which will allow you to log in to CustomerSource.

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To obtain a Windows Live ID, follow these steps:
  1. Go to the Windows Live ID site.

  2. Enter your valid e-mail address. If you do not know the e-mail address that is stored in your organization’s CustomerSource account, send an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , including your name and your organization’s name.

  3. Enter a Windows Live ID password and then re-enter the password to confirm.

  4. Select the Secret Question from the dropdown list.

  5. Provide the answer to the above question in Secret Answer. Please remember this information, because it will be useful in reminding you of your password.

  6. Enter the characters you see in the picture and click Continue to register.

 

Step 3: If you’re a first-time CustomerSource user, link your CustomerSource Profile with a Windows Live ID.

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To link your CustomerSource profile with a Windows Live ID, follow these steps:

When you use CustomerSource in the future, use the Windows Live ID username and password. If you have any trouble with your Windows Live ID account, please contact the Windows Live ID support team.

 

Step 4: Sign in to CustomerSource.

 

Managing the Transition: How to Face Employee Resistance Head On When Introducing Workplace Changes

A preponderance of managers and supervisors are overly familiar with long sighs and disheartened groans from their employees when they introduce yet another organizational change or a new initiative. And in the aftershock of a devastating recession, the sighs and groans are turning into fear. While supervisors do not have the authority to reject or the power to deflect organizational change, they do have the opportunity (and, we believe, the specific responsibility) to clearly and truthfully communicate the reasons for change.

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